General terms & conditions
Terms & Conditions
This document explains our position and specific conditions regarding your use of our Internet or 'web' sites (collectively, 'Site' or 'Sites'). By using this Site, you agree to be bound by our Conditions of Use, Legal Notices and Privacy Policy (collectively, 'Notices and Policies'), in addition to other terms and conditions that may appear throughout our Sites.
Dorchester Pet Care & Supply reserves the right to make changes to this Site and its Notices and Policies at any time. Each time you use this Site, you should visit and review the then current Notices and Policies that apply to your transactions and use of this Site. If you do not agree to be bound by the then current Notices and Polices, your sole remedy is not to use this Site. Dorchester Pet Care & Supply is not responsible for typographical or photographic errors on this Site (see Product Display & Colours and Errors on Site for more information).
DISCLAIMER OF WARRANTIES
YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. THIS SITE IS PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS. DORCHESTER PET CARE & SUPPLY AND EMPLOYEES, CAN NOT AND DO NOT WARRANT THAT YOUR USE OF THIS SITE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE. NEITHER DORCHESTER PET CARE & SUPPLY NOR ITS THIRD PARTIES HAVE ANY RESPONSIBILITY FOR YOUR ACTION OR INACTION IN CONNECTION WITH THIS SITE OR FOR ANY DAMAGE TO YOUR COMPUTER OR DATA OR ANY OTHER DAMAGE YOU MAY INCUR IN CONNECTION WITH YOUR USE OF THIS SITE. NEITHER DORCHESTER PET CARE & SUPPLY NOR ITS THIRD PARTIES WARRANT THE ACCURACY, INTEGRITY OR COMPLETENESS OF THE CONTENT PROVIDED ON THIS SITE OR THE PRODUCTS OR SERVICES OFFERED FOR SALE ON THIS SITE. DORCHESTER PET CARE & SUPPLY AND ITS THIRD PARTIES SPECIFICALLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY DORCHESTER PET CARE & SUPPLY OR ITS THIRD PARTIES SHALL CREATE A WARRANTY, EXCEPT WHERE THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES IS PROHIBITED BY LAW.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES SHALL DORCHESTER PET CARE & SUPPLY OR ITS THIRD PARTIES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM YOUR USE OR INABILITY TO USE THIS SITE, INCLUDING YOUR RELIANCE ON ANY INFORMATION OBTAINED FROM THIS SITE THAT RESULTS IN MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OR CORRUPTION OF FILES, VIRUSES, DELAYS IN OPERATING OR TRANSMISSIONS OR ANY FAILURE OF PERFORMANCE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY IN ANY ACTION, WHETHER IN CONTRACT, TORT OR ANY OTHER CLAIM, EVEN IF AN AUTHORIZED REPRESENTATIVE OF DORCHESTER PET CARE & SUPPLY HAS BEEN ADVISED OF OR SHOULD HAVE KNOWLEDGE OF THE POSSIBILITY OF SUCH DAMAGES. BY YOUR USE OF THIS SITE, YOU ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE AND SERVICES AVAILABLE THROUGH THIS SITE, EXCEPT WHERE THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES IS PROHIBITED BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF DAMAGES FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATIONS MAY NOT APPLY. IN ANY EVENT, UNDER NO CIRCUMSTANCES WILL DORCHESTER PET CARE & SUPPLY BE LIABLE TO YOU FOR ANY AMOUNT EXCEEDING ONE THOUSAND U.S. DOLLARS ($1,000.00).
See Legal Notices for more information.
INTENDED FOR USERS OVER 13 YEARS OF AGE
The safety of children is very important to us. Although this Site is intended for use by persons at least 13 years of age, and we have processes in place to help prevent participation in our Site communities and services by persons under 13 years of age at time of registration, Dorchester Pet Care & Supply cannot prohibit minors from visiting our Sites and must rely on parents and guardians (at least 18 years of age at time of use) to decide which materials are appropriate for children under 13. Dorchester Pet Care & Supply will not knowingly collect personal information from children. Please see our Privacy Policy for more information.
LIMITATIONS REGARDING INFORMATION, ARTICLES & ADVICE
Dorchester Pet Care & Supply offers information, articles and advice to Pet Parents through this Site for educational purposes only. Any information offered through this Site is not intended to diagnose, treat or cure your pet and is not a substitute for veterinary care provided by a licensed veterinarian. For any medical or health related advice concerning the care and treatment of your pet, call or visit Banfield Pet Hospital®, available in most Dorchester Pet Care & Supply stores, or contact your regular veterinarian or local animal hospital.
PRODUCT DISPLAY & COLOURS
This Site attempts to display product images as accurately as possible. However, we cannot guarantee that the colour you see matches the product colour. Note that the display of colour may depend, in part, upon the monitor you are using.
ERRORS ON SITE
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered and Dorchester Pet Care & Supply reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, whether or not the order has been confirmed and/or your credit/debit card has been charged. If your credit/debit card has already been charged for the purchase and your order is cancelled, Dorchester Pet Care & Supply will issue a credit to your credit/debit card account in the amount of the charge. Individual bank policies will control when this amount is credited to your account. (If you are not fully satisfied with your purchase, you may return it in accordance with Dorchester Pet Care & Supply's Return Policy.)
PRICING
Online prices, offers and selection may vary between our retail store and Site, and are subject to change. We reserve the right to limit sales, including the right to refuse sales, to resellers.
SALES TAX
Because Dorchester Pet Care & Supply does in Canada and collects and remits sales tax as required by law, this Site also collects and remits sales tax as appropriate.
PAYING FOR YOUR ORDER
You may pay for your order with a debit card or major credit card, by using PayPal®, Google Checkout, or a check. We accept Visa®, MasterCard®, and debit cards with a MasterCard or Visa logo.
Generally, credit/debit cards are not charged by Dorchester Pet Care & Supply until we either ship the order to you or confirm availability (at which time you will be charged only for the goods we have actually shipped along with any appropriate taxes or shipping charges). However, we may pre-authorize your order amount with your credit/debit card issuer at the time you place the order, which may have an effect on your available credit.
When you pay by check, you authorize Dorchester Pet Care & Supply or its check processing designee(s) to use information on your check to make a one-time electronic debit from your account at the financial institution indicated on your check. This electronic debit will be for the amount of your check; no additional amount will be added to this amount. If we cannot collect your electronic payment, we will issue a draft against your account. If you do not have sufficient funds in your account, a fee of $25 will be debited electronically from your account. Please contact our Customer Care Department to learn about other payment options if you prefer not to have your check used this way.
Orders paid for using PayPal will be debited at the time orders are placed. When using PayPal as your payment method, payment processing and how your credit/debit card or checking account is charged is at the sole discretion of PayPal. Learn more about PayPal.
Dorchester Pet Care & Supply gift cards cannot be used at this time. Please click here for more info.
See our Return Policy for more details about returns.
PROMOS/COUPONS
If using a promotional/coupon code, it must be entered during Checkout in the designated 'Promo Code' field to redeem the respective offer. Coupons may not be combined with other coupons or promotional offers, are limited to one per transaction and may not be redeemed for cash, credit or refund. See other restrictions in the terms of each offer. Dorchester Pet Care & Supply reserves the right to restrict use of coupons on certain products, weight and destination fees, and expedited shipping charges. Online coupons are not valid in Dorchester Pet Care & Supply stores unless otherwise stated in the offer terms.
VALIDATING YOUR ORDER
After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment and/or shipping address. We reserve the right to reject any order you place with us and/or limit quantities on any order, without giving a reason. If we reject your order, we will attempt to notify you using the e-mail address you have provided with the order. Generally, your credit/debit card will not be charged if we reject an order; however, we will process a refund if a charge has been made against your card.
ORDER ACCEPTANCE/CONFIRMATION
Your receipt of an electronic or other form of order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Dorchester Pet Care & Supply reserves the right at any time after receipt of your order to accept or decline your order for any reason.
RETURN POLICY
All sales made through this Site are subject to Dorchester Pet Care & Supply's Return Policy.
ORDER LIMITATIONS/LIMITED QUANTITIES
Dorchester Pet Care & Supply may, at its sole discretion, limit or cancel quantities purchased per person, per household or per order. Restrictions may include orders placed by the same Site account, the same credit/debit card and orders that use the same billing and/or shipping address. In the event we make a change to your order, we will attempt to notify you by the e-mail and/or billing address provided with your order. Dorchester Pet Care & Supply reserves the right to limit or prohibit sales to dealers.
INDEMNITY
You agree to indemnify and hold Dorchester Pet Care & Supply and its officers, agents, employees and other partners and Third Parties harmless from any loss, liability, claim or demand, including reasonable attorney's fees, made by any other third party due to or arising out of your use of this Site, including your use of this Site to provide a link to another site or to upload content or other information to this Site. See also Legal Notices.
DISPUTES
This Site is operated by Dorchester Pet Care & Supply, in Canada. If there is any dispute regarding this Site, by using this Site, you agree that the dispute will be governed by the laws of the province of Ontario without regard to its conflict of law provisions. You agree to personal jurisdiction and venue in the province and federal courts of the province of Ontario, Middlesex County.
TERMINATION OF SITE USE
Dorchester Pet Care & Supply, in its sole discretion, may terminate your retail account, membership registration or similar uses of this Site at anytime. You are personally liable for any orders that you place or charges that you incur prior to your termination. Dorchester Pet Care & Supply reserves the right to change, suspend or discontinue all or any aspects of this Site at any time, without prior notice. Upon termination, you will have no account or similar Site membership rights to the Site. Our proprietary rights, disclaimer of warranties, indemnities, limitations of liability and miscellaneous provisions shall survive any such termination. Dorchester Pet Care & Supply may provide notice of termination by regular mail or e-mail.
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