Shipping & returns
Free Delivery Service
We offer free delivery to the specified areas.
At this time we are only able to deliver to the Dorchester, Belmont, Ingersoll, Thorndale, area in Ontario, Canada.
Please call 519 268 2040 if you are unsure of delivery your area. Additional area's may be available at additional cost.
We will make every effort to have your order delivered to the address specified within 48 hours of the confirmation email.
We are not responsible for damage or spoiling of refrigerated or frozen products after delivery is completed.
We are not responsible for theft or damage to products after delivery has been completed.
Deliveries to residences will be to front or side doors only, we will not enter back yards.
We reserve the right to delay delivery due to inclement weather, road construction, road closures or other unforeseen obstacles.
Our return policy allows up to 14 days from date of purchase for a 100% refund. Products must be in the original packaging with little to no damage.
We are unable to refund open consumable products such as pet food, treats, etc.
Special order items are not eligible for refunds.
Returns must be made in person within 14 days of purchase to our location at 9 Starlight Lane, Dorchester, Ontario. N0L 1G5 during regular business hours.
Refunds may be completed via cash and is at the discretion of the owner / operator of Dorchester Pet Care & Supply.